Shipping & Handling
Due to the handmade nature of our products, and depending on the quantity of items, order processing times vary!
We send out orders throughout the week and generally arrive quite quickly to major cities around the world.
Bali has many religious and cultural holidays and there are certain times of the year where orders may take an extra bit of time to get out. Likewise with the lead up to Christmas as we get a surge of orders (BFCM weekend etc).
We will email you if we are ever experiencing delays.
Express Shipping door to door service. Orders under 45kg are sent worldwide via Kantor Pos Indonesia EMS or UPS/FedEx/DHL Express Courier Services – Approx. 7 – 10 days.
(Express Shipping can take longer for remote areas and there may be delays expected due to COVID19)..
We are unable to send to P.O. BOXES – Must be a residential address ONLY!
Please ensure your telephone number and address details are correct.
Airfreight Shipping door to depot service. Orders between 45kg-130kg are sent via air – Approx. 2-3 weeks.
Sea-freight Shipping door to port service. Orders over 1cbm are sent via sea – Approx 6-8 weeks.
Tracking numbers are available for orders sent via Express Post/Courier and we will send a tracking number within your shipping confirmation email. Export documentation and shipping schedules will be forwarded in case of Airfreight/Sea-freight service.
We are not responsible for packages lost by the shipping service in transit or stolen after delivery. Please put in a claim directly with your local post service.
ADDITIONAL IMPORT TAXES & FEES MAY APPLY (However it is usually just a small amount..)
PLEASE CHECK YOUR INDIVIDUAL COUNTRY’S RULES AND REGULATIONS FOR MORE DETAILS.
We are not responsible for any import taxes or fees.
Depending on the size of your order we may send in different boxes and may arrive at different times.
We try to send the entire order off the same day, but depending on the manner in which it was ordered this is not always possible particularly with wholesale orders.
Sometimes the carrier will separate packages in transit even if they were sent off together. This is no need for worry; you may just have to be extra patient for the other items.
You will never be charged more for shipping and handling than what you agreed to pay at checkout.
Our Commitment to You
We want you to get your packages intact, orderly and within a timely manner and we strive our best to make it happen.
However, delivery dates are not guaranteed and unforeseen circumstances may delay your order’s estimated time of arrival, particularly with the effects of COVID19 on logistics chains.
We always do our best to keep you as updated and informed of your shipment as possible.